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Company Policies

 

Shipping & Delivery

 

Orders are shipped from our warehouse by the courier of our choice (with tracking number) depending on your country and best possible method of delivery. 

All orders within Great Britain and the EU should not incur any additional import fees. Orders outside Great Britain and the EU may incur import fees, brokerage fees, duties, taxes, etc. which are the responsibility of the buyer to be paid upon delivery.

*We are not responsible for Customs clearance of your order or any delays due to Customs once the parcel arrives in your country.

 

Privacy & Security

Spectrum Supplements respects and values the privacy of our customers and visitors to our web site. In order for Spectrum Supplements to provide you the ultimate in service, you may elect to provide private personal information to the company. 

This statement sets forth the personal information we may collect from you, how the information may be utilized, and other important aspects of Spectrum Supplements's policies relating to the privacy of the information that you may provide. 

Acceptance of Terms

By using this Site, you signify your acceptance of the terms of Spectrum Supplements's Privacy Policy, which follows. If you do not agree to the terms of this Privacy Policy, please do not use the Site and exit the Site immediately. Your continued use of the Site following the posting of changes to these terms will mean that you accept the terms as changed. 

Information Collection

When you use the Site, either to request a proposal, literature, a product return material authorization number, technical support, or to submit ideas or suggestions, we will ask you for information that personally identifies you or allows us to contact you, such as your name, title, Company affiliation, address, telephone numbers, and email address. If establishing a credit line account with us, we will also collect financial information, such as your credit card number and expiration date, bank and credit references. 

Use of Information

With the exception of financial institutions when necessary to verify credit information, or to comply with legal requirements (such as a law, regulation, search warrant, subpoena, court order), or to identify, contact or bring legal action against someone who, intentionally or unintentionally, may be causing injury or harm to users of this Site or other persons or violating the terms of conditions of use for this Site, Spectrum Supplements will not share your personal information with any other company. 

By using this Site, you consent to the use of your personal information by an entity assuming control of Spectrum Supplements's operations resulting from a merger, purchase of assets, or liquidation of Spectrum Supplements in bankruptcy or insolvency. 

Spectrum Supplements will primarily use your personal information to process applications for a credit line account; to respond to your requests for proposal, literature, return material authorization number, and technical support; to evaluate and respond to your ideas or suggestions; to make the Site easier for you to use by not having to enter information more than once; to analyze your use of the Site and purchases of our products, to make our marketing efforts more effective and improve our product offerings to you. In addition, from time to time, we may also advise you of product upgrades, special offers, update information and new services. 

If you do not wish to be contacted by Spectrum Supplements or would like your personal information modified or removed, please contact us at this Site and we will use reasonable efforts to comply with your request. 

Small bits of data or "cookies" may be sent to your Web browser and stored on your computer. This allows our server to "recognize" you when you visit our Site in the future. 

Security

Spectrum Supplements is committed to protecting the personal information, which you have provided, from loss, misuse, disclosure, alteration, unauthorized access and destruction. Spectrum Supplements takes all reasonable precautions to safeguard the confidentiality of your personal information. 

Contacting us

If you have questions concerning this Privacy Policy, please contact us via e-mail: info@spectrumsupplements.org.uk

This privacy statement sets forth the current privacy policy as of Nov 1, 2008. Spectrum Supplements reserves the right to modify this statement at any time. These pages shall be immediately modified to reflect any changes.

Returns & Replacements

  • We will gladly refund you for product returned within 30 days from the date of purchase, provided the product has not been opened and the protection wrap is in place. The cost of shipping is not included in refunds. If we paid the shipping cost for your original order, the S&H fee will be deducted from your credit.

  • Product returned after 30 days will be subject to a 20% restocking fee.

  • Product cannot be returned after 90 days from the date of purchase.

  • Probiotics or any items requiring refrigeration may not be returned at any time.


Refunds will be issued in the same tender as originally purchased or a credit may be posted on account with us toward your next purchase.

All returns must contain a Return Merchandise Authorization (RMA) number to be properly credited. To obtain a RMA, please e-mail us at info@spectrumsupplements.org.uk

Ordering

To place an order using your shopping cart, follow these simple steps: 
    • - Add items to your cart by clicking the Add to Cart button displayed along with the product description. 
    • - Confirm your order by viewing all you items in the green box in the left side of the page.
    • - When you have added all of the items you wish to purchase to your cart, click the CHECKOUT button in the green box on or at the top right corner of the page you are using.
    • - Enter your billing, shipping and payment information as directed.
    • - Confirm your order by clicking the SUBMIT ORDER button located at the bottom of the confirmation page